All questions should be emailed to testsupport@villageapothecaryrx.com and our Test Team support staff will respond directly. We have no phone support, and Village Apothecary store staff will have no information regarding the testing.

The staff on-site are trained to perform tests. All communications outside the scope of this document should be sent to our Test Team support staff via email, which is composed of medical professionals and COVID-19 testing experts.

Staff will answer the questions on this FAQ, site procedural questions, and some basic scheduling questions.

We are a licensed pharmacy and are required to capture basic demographic information, consent, and more to satisfy our record keeping and reporting requirements.

No. You can be tested by a certified lab and submit your results to your district to meet the NYS mandate. Speak to your district for more information.

We will be doing a rapid antigen test, the Abbott BINAX-NOW.

Anterior nasal swab (end of the nose, not the deep nasopharyngeal swab). We will perform the test to manufacturers specifications, found here under SPECIMEN COLLECTION

In certain situations, with additional consent, we will allow people to perform the sample collection to manufacturer specifications.

We interpret the test between 15 and 30 minutes after collection.

We will discretely contact you, contact your school district, and notify the county DOH who will guide you further.

Sometimes a lab test can be performed but a clear result cannot be determined. This will require a retest, unfortunately, and a staff member will contact you immediately upon test interpretation to arrange one.

We are not required to give written results via paper or email. Paper copies MAY be available, please ask our staff each week. Here is how results will be reported:

Positives and indeterminate tests

• We will call you and your school district discretely and immediately (within 20 minutes of sample collection) via the phone number you used on registration.

Negatives

• We will communicate negative results verbally while on-site only. You can wait for your results, or return to the test site 15 minutes after the sample was collected for verbal confirmation of results.
• If you do not hear from us within 30 minutes of sample collection, your result is negative
• All results will be provided in confidential reports to the school district and to the NYS lab reporting system within 24 hours via secure file exchange.

All test results (positive, negative, indeterminate)

• All results will be provided in confidential reports to the school district and to the NYS lab reporting system within 24 hours via secure file exchange.
• For printed results, please remain at the testing site until your test is interpreted. Printed results must be picked up no later than 15 minutes prior to clinic end, or they will be destroyed.